Week 4 Assignment – Block Business Letter
Overview
In this assignment, you will use the scenarios from our Week 2 assignment as the basis for a block business letter in which you communicate bad news to the recipient. Note that this is an ongoing situation, and the recipient has previously requested a review via email, letter, or personal meeting with management. Refer to your textbook for clarity, writing mechanics, professional language, and style guidelines.
Instructions
- Choose one of the professional scenarios outlined in this document:
- Write a letter from the perspective of a company manager who must communicate the bad news to one of the characters in the scenario you selected.
- Use the guidelines outlined in Chapter 7 “Delivering Bad-News Messages” in your BCOM text to help you structure your message, shape your language, select your content, and format your message.
- Focus on clarity, writing mechanics, and professional language and style requirements.
Requirements
- Content:
- Address the communication issue from your chosen scenario.
- Provide bad news from the company to the recipient.
- Concentrate on the facts of the situation.
- Use either the inductive or deductive approach to structure your message.
- Address the current and past context of the situation considering your recipient has previously requested a review of the situation.
- Include the proper introductory elements of the sender’s address, date, recipient’s address.
- You may create any details necessary in the introductory elements to complete the assignment.
- Provide an appropriate and professional greeting or salutation.
- Format:
- Your block business letter should follow the form of Model 7B. Developing the Components of a Bad-News Message example in the textbook:
- Reveals subject of message and transitions into reasons.
- Supports refusal with logical reasoning.
- States refusal positively and clearly using complex sentences and positive language and ends with a forward-looking message to enhance goodwill.
- Use single-space paragraphs and double-space between paragraphs.
- Limit the letter to one page.
- Your block business letter should follow the form of Model 7B. Developing the Components of a Bad-News Message example in the textbook:
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